FAQ
1. General questions
What is the status of my order?
· Once you have placed your order, we will send you a confirmation email so you can track the status of your order.
· Once your order has been shipped, we will send you another email to confirm the expected delivery date and provide a link to track your order (when the delivery method allows).
· You can also track the status of your order in the Track My Order section of the website.
Can I change my order?
· We can only change orders that have not yet been processed for shipping.
· Once your order has the status “preparing for shipment,” “shipping,” or “delivered,” we cannot accept any changes to your order.
· To make changes to your order, please contact support via our website.
Where do you ship?
· We currently ship worldwide.
How long does it take to ship my order?
· Once you have placed your order, it usually takes 2-3 days for delivery.
· Standard shipping times for countries covered by our delivery partners are 10 to 14 business days.
2. Payment
What payment methods do you accept?
· You can purchase on our website using a debit or credit card.
· We also offer support for Shop Pay, Apple Pay, and Google Pay.
· You can choose these payment methods at checkout.
What currency will I be billed in?
· We currently only support the following currencies for billing our customers in their local currencies: USD, CAD, and EUR.
· If your credit or debit card uses a different currency, you will be billed in USD, CAD, or EUR, depending on which website you are on. Your bank will apply the conversion rate for the currency you choose.
Do you offer the option to pay in 3 or 4 installments?
· Not yet. We are working hard to be able to offer this option.
3. Shipping
Where do you ship?
· We ship worldwide.
How long does it take to ship my order?
· Once you place your order, it usually takes 24 to 48 hours for delivery.
· Standard shipping times for countries covered by our delivery partners are typically 10 to 14 business days.
How can I track my package?
· Once you place your order, we'll send you a confirmation email to track the status of your order.
· Once your order has been shipped, we will send you another email to confirm the expected delivery date and a link to track your order (when the delivery method allows it).
· In addition, you can track the status of your order from the “Track My Order” section on the website.
What if I am not at home?
· If you are not at home, a new delivery will be made the next day or the delivery partner will contact you to schedule a new delivery date depending on the country and delivery method you choose.
· You may also need to go to your local post office to pick up your package if it cannot be delivered to you.
4. Returns
Do you accept returns?
· We accept returns under the following conditions:
o The item must have been sold on our online store.
o The item must not have been used in any way.
o The return or exchange request must be made within 30 days of delivery.
delivery
o The return is made within 14 days of the return or exchange request
To request a return, please contact our support team
Can I exchange an item?
· We accept exchanges and they follow the same conditions as returns
· To request an exchange, please mention that you would like your item exchanged for another item when preparing your return with our support team.
How long does it take to process a return?
· Returns are confirmed within 14 days of receipt of the package at our warehouse.
· Once your return has been accepted, the refund, exchange, or credit will be issued within 14 days of our acceptance of your return.
5. Other questions
Do you have physical stores?
· We do not currently have any physical stores under our brand.
Is there a warranty?
· We guarantee that all products manufactured by us and sold through our online store are free from defects. We will gladly accept any return or exchange requests resulting from a defective item, provided that the following conditions are met
:
o The item must have been sold on our online store
o The item must not have been used
o The return or exchange request is made within 30 days of
delivery
o The return is made within 14 days of the return or exchange request. If you have a return or exchange request due to a defective item, please contact our support team for more information on how to proceed.